Healthcare Provider
The imperative for change
This large integrated health system operating across the US sought to reduce clinician documentation burden and improve the digital experience for care providers.
High levels of administrative work were contributing to clinician burnout, while a major merger with a regional health system and expansion into new clinical services increased demand on IT systems and care workflows.
The enterprise architecture (EA) team began evaluating a platform-led approach that could improve clinician productivity today while remaining flexible enough to support future growth and scale.
The transformative solution
The EA team adopted a composable platform approach focused on embedding intelligent documentation capabilities directly into existing clinical workflows.
IT partnered closely with clinical leadership to understand provider experience goals and operational pain points, then mapped technology to those priorities rather than introducing standalone tools.
The platform was rolled out incrementally, starting with targeted provider groups and expanding through structured adoption, feedback, and change management to ensure sustained usage.
The business impact
50% clinician adoption achieved across multiple specialties, significantly reducing documentation time and administrative friction.
Average documentation time reduced by 34 minutes per provider per day, improving clinician productivity and freeing time for patient care.
Improved provider experience led to higher satisfaction, better care delivery, and measurable productivity value, generating approximately $3M in annual efficiency gains.
Growth Vision
- Operational Efficiency
- Healthcare ProviderExpand Digital Enablement
- Increase Customer Penetration
