Healthcare Provider
The imperative for change
- This extensive health system with operations in US wanted to improve IT efficiency across its portfolio while addressing immediate needs of care providers to have a better digital experience.
- A significant merger with a neighboring regional health system, and market expansion with new offering of products and services, which introduced new demand for IT services.
- The enterprise architecture (EA) team began investigating a platform approach to bring a set of technical capabilities that handled current problems and were flexible enough for future needs as well.
The transformative solution
The EA team studied composability and composable architecture, and decided to build a platform with a common set of orchestrated capabilities, each with a specific strategy and technical components.
IT worked with business leaders to understand their roadmaps and goals first, then mapped technology to those rather than start with any technology and search for a use case.
The business impact
45% cost efficiency gained with key elements for data management, trust and governance, to improve digital enablement across the organization and create a superior digital experience for users.
30% productivity gain through IT focused early efforts on clinician digital engagement to assist nursing staff in executing their daily tasks with less friction, and honed and improved the caregiver experience using a third-party implementation vendor who assisted in measuring end-user feedback.
Growth Vision
- Operational Efficiency Expand value added products and services
- Increases Customer penetration
